Delayed crypto payment confirmations
Checkout still created invoices. Confirmations from the payment provider arrived 10–25 minutes late, so the wallet showed pending longer than normal. No double-credits were issued.
- Affected
- Billing & Payments
- Started
- Oct 12, 2026, 10:18 PM UTC
- Resolved
- Oct 13, 2026, 1:48 AM UTC
- Duration
- 3.5 h
Response time
Peak 980 ms
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Error rate
Peak 4.8 %
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Forwarded capacity
Peak 13 Gbps
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Timeline
-
Investigating
Support reported several deposits stuck in confirming.
-
Identified
Provider webhook endpoint latency exceeded 8s; retries were backing off.
-
Monitoring
A secondary poller picked up missed callbacks. Credits began to apply.
-
Resolved
Webhook stream recovered. All delayed invoices were reconciled.