Support chat delivery lag
Customers could still open chat. Outbound operator replies lagged by 1–4 minutes. Telegram bridging recovered after a consumer restart.
- Affected
- Support Chat
- Started
- Aug 20, 2026, 3:06 AM UTC
- Resolved
- Aug 20, 2026, 5:18 AM UTC
- Duration
- 2.2 h
Response time
Peak 420 ms
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Error rate
Peak 2.8 %
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Forwarded capacity
Peak 4 Gbps
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Timeline
-
Investigating
Chat send latency exceeded 8s p95.
-
Identified
A consumer on the operator bridge stalled after a deploy.
-
Mitigating
Consumer restarted. Queue depth started falling.
-
Resolved
Delivery back under 400ms p95. Deploy hook now waits for consumer heartbeat.